Safety

Every guest at Krasnaya Polyana Resort who has purchased a bike pass during the summer season is now insured.

When out on the slopes, tourists must remember that mountain skiing and snowboarding is an extreme sport. This mountain ski season, the Krasnaya Polyana Resort teamed up with VSK insurance company to offer insurance to all resort visitors. A key advantage for riders choosing the Krasnaya Polyana Resort is the fact that their life and health insurance is already included in the ski pass price. Mountain skiing and snowboarding is included in the insurance cover.

When an event covered by the insurance occurs, it is necessary to obtain a medical document issued by a medical professional and/or another document confirming that the accident occurred while the insured party was on the territory covered by the insurance and to call the insurance company. It is mandatory to present the purchased ski pass.

Principle of action:

  • If something happens to a guest on the trail, the guest calls the resort's rescue telephone number, which is listed on the ski pass/resort maps/information boards.
  • A rescue team arrives at the site and takes the guest down to the ambulance vehicle if necessary.
  • In case of serious injury, an ambulance takes the guest to the hospital.
  • The hospital or other medical institution issues an injury report (the report must state that the event under the insurance policy occurred at the Krasnaya Polyana Resort).
  • With the package of documents that are listed in the memo, the guest telephones the insurance company and consults on the insurance.

In case of an insured event taking place you can contact VSK Insurance House by telephone at +7 (800) 100 0050, +7 (495) 727 4444, and +7 (495) 785 2776.

Pistes and lifeguards

The safety of the pistes, from the super wide and flat ‘green’ slopes, to the super high-speed ‘red’ slopes, is subject to careful and daily preparation and verification. Every night the resort staff conduct snow compaction works on specialized machines – snowcats. Every morning before opening, the resort's avalanche service specialists inspect the pistes. All information about the opening or closing of the pistes (or individual sections) is reported to the guests of the resort.

Our own rescue service lifeguards are always ready to promptly provide first aid, transport the injured or transport doctors to the scene of the accident.

The rescue service number of the Krasnaya Polyana Resort is listed on each ski pass.+7 928 294-17-12

Slopes and instructors

During the winter season, from December to April, the Mountain Patrol operates on the pistes. Its tasks include stopping the activities of illegal instructors, maintaining order, responding quickly and informing law enforcement authorities of offenses on the pistes.

Another obvious advantage of the Krasnaya Polyana Resort ski infrastructure is its dedicated instructor service. It was created primarily to improve the quality and safety of the services provided. Certification of guides and instructors is a prerequisite for hiring an instructor. Only qualified specialists work for the instructor service at Krasnaya Polyana.

Avalanches and weather forecasting

Krasnaya Polyana Resort has its own avalanche protection service, which provides safety measures against avalanches on the resort's pistes and informs visitors about avalanche risks outside the pistes.

The ski resort complex and its infrastructure are protected from avalanches by the efficient and safe snow avalanche initiation system using Gazex gas guns, designed to trigger the forced descent of snow avalanches from their origin point. The Gazex system supports the control of snow discharge from mountain slopes in small portions. Preventive treatment of the slopes is carried out by the avalanche protection service of the Krasnaya Polyana Resort. As a rule, this takes place at night or early in the morning, when there are no people in the mountains, so that the ski pistes can be opened by the beginning of the day.

The Krasnaya Polyana Resort policy regarding off-piste skiing 

Please comply with the FIS (International Ski Federation) rules.

Rule 1. Respect others.

Skiers or snowboarders shall not endanger or harm others.

Note:

Skiers or snowboarders are responsible not only for their own behavior, but also for the malfunction of their sports equipment.

Rule 2. Speed and direction control.

Skiers and snowboarders shall ski according to their physical and technical abilities, taking into account the steepness and preparedness of slopes, weather conditions and the number of people on slopes.

Note:

Collisions often happen because:

  • skiers or snowboarders go too fast, without paying attention to others or noticing them;
  • skiers do not take into account the difference in their trajectory from that of snowboarders and vice versa.

Skiers or snowboarders shall be able to stop quickly, change course or turn on a radius if necessary. Collisions are often caused by skiers or snowboarders going too fast, without following their surroundings or noticing them. Skiers or snowboarders must be able to stop, turn and move within their field of vision. In a crowded area of a slope or where visibility is limited, skiers shall travel slowly, especially on the edge of a steep slope, at the piste bottom and near lifts. Slow down in crowded areas.

Rule 3. Choice of direction.

Each skier or snowboarder must choose a course that does not interfere with the movement of another skier or snowboarder further downhill.

Note:

In the event of a collision, the person higher up the slope is held responsible. A safe distance must be kept so that, if necessary, there is room to make a forced maneuver.

Rule 4. Overtaking.

Overtaking other skiers or snowboarders is allowed from either side on the piste, given that a safe distance is maintained sufficient to allow the person being overtaken to take any action.

Note:

Skiers or snowboarders overtaking other skiers shall be entirely responsible for ensuring that the maneuver they perform will not cause any difficulty for the overtaken skiers. This responsibility remains with them until overtaking has been completed. This rule also applies to overtaking (detour) of a stationary skier or snowboarder.

Rule 5. Entering the piste, start and ascending slopes.

Be careful when entering a piste, starting or crossing the slope.

Every skier or snowboarder should look up and down the slope before entering the slope, starting after a stop or crossing the slope, so that their maneuver does not create a dangerous situation for themselves or others.

Note:

Statistics show that getting on a piste and starting rapidly after stopping often causes accidents. The most dangerous situations:

  • moving from one piste to another;
  • starting after stopping in the middle of a slope or in a crowded area;
  • starting off on steep areas, as skiers or snowboarders traveling at high speeds may have problems with having to maneuver or stop because of their speed;
  • skiers or snowboarders suddenly change their rhythm, turn on a radius or start traversing the piste.

Rule 6. Stop on the slope.

If possible, stop in a safe place. Every skier or snowboarder should avoid unnecessary stops in poorly visible areas, over bends and in narrow sections of the slope. Leave the danger zone as soon as possible in the event of a fall.

Note:

It is recommended to stop at the edge of the piste and face it (this applies especially to narrow pistes). On very wide pistes, stopping in the middle of a slope is possible, but the risk of a dangerous situation will be much higher than stopping at the piste edge. When a group stops, all members should stand as close to each other as possible and not stretch out across the slope. It is not advisable to stop behind bends or turns, especially in steep areas, or to stand or sit in narrow places on the slope.

Rule 7. Observe piste boundaries

Skiers or snowboarders, when traveling on a ski slope, shall observe the boundaries of the marked piste. If this rule is violated, skiers or snowboarders who have crossed the boundaries of the marked piste bear full responsibility for the accident.

Go up and down the slope in safe places. Skiers or snowboarders must go up or down the slope on foot only at the edge of the piste.

Note:

When walking down the center of the slope, skiers or snowboarders interfere with those who are descending and create a dangerous situation. Footprints damage the prepared slope and can also endanger others. Walking along the slope during fog is dangerous.

Rule 8. Pay attention to signs and piste markings and follow them carefully.

Every skier or snowboarder should pay attention to signs and piste markings, follow the resort's rules and avoid dangerous areas marked by flags and signs, safety barriers and nets.

Note:

It should be understood that the warning signs are for the benefit of the skiers or snowboarders themselves. There may be signs on the piste indicating its level of difficulty, direction and that the piste is closed and/or warning of danger.

Do not stay on slopes and pistes covered by fences, avalanche danger signs or prohibitory signs.

Rule 9. Provide help.

In the event of an accident, every skier or snowboarder must help the injured person.

Note:

You must not pass by a motionless person lying on a ski slope! This is a basic principle for all skiers or snowboarders. If skiers witness another person falling, they should always inquire about the wellbeing of the person who fell. We should help each other in case of an accident. Do not move an injured person on your own. Notify the resort's rescue service of the accident and the place where the accident occurred should be marked to warn other skiers and snowboarders. Isolate the immediate surrounding area of the accident by any available means (making gestures, using your voice, skis crossed in the snow, etc.) Wait for the rescue service.

Rule 10. Identification.

Carry your ID with you. Every skier or snowboarder who witnesses or is involved in an accident, regardless of their role in the incident, must notify the resort administration, exchange identifying information (name, telephone number, address, document number) with other participants involved in the accident, and provide this information to the resort staff.

Note:

Skiing accidents on the resort's pistes can be considered insured events and may also be subject to civil and even criminal liability and be prosecuted in court. It is therefore very important to have witnesses to any incident occurring on the piste who can assist in making a detailed and accurate report of what happened. Reports from the rescue service, the mountain patrol, other resort services and the police, as well as photographs, are of great help in determining the degree of civil and criminal liability of those involved in the accident.